Politica dei rimborsi / Criteri di rimborso

°RETURN AND EXCHANGES
-If you are not happy about what you receive you can return molds or other products within  14 days you received the pack-just get in touch between this timing at info@houseofmolds.com
-If you like to change your product with another one you can return or change the product within  14 days you received the pack,in same packaging and never used
- if you think the mold have some defects or is damaged during shipping youll need to send us a pic of the mold inside the clear packaging we sent(molds out of clear bag will be considered as used and not possible to be returned) . In case  we notice  a defect from our fault,  that  can affect the mold function or resin result we will replace the mold  for free or send a coupon of the same value .
- If 14 days have gone by since you receive your order, unfortunately we can’t offer you a refund coupon or exchange.
-To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned.

Additional non-returnable items:
Gift cards
Downloadable software products
Custom Molds and products
To complete your return, we require a receipt or proof of purchase.

NOT ACCEPTED FOR RETURN- CHANGE-REFUND
-We cant accept custom molds back-
- We cant accept custom resin colour or other tailored work back
Our working method allow you to know exactly what youll get during the prototype making so youll have no surprises at the end and full control of your custom work step by step .
-We cant accept returned used molds
We provide mold manual and a quick customer service for any doubt youll have before  and after to use the molds
-We cant give any refund in this cases:
-physical address is wrong, or if you move during the delivery**
- In case of missed delivery and the pack is not picked from buyer or abandoned on postal office**
**if the the pack for some reason  comes back to us,in this case the buyer will needs  to covers repeat shipping costs 
-the molds is broken after being used -we provide mold manual,video tutorial and a quick customer service to help you use the mold in right way but we cant be responsible for mold ripping or tearing caused from a non correct use.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund coupon .
If you are approved, then your refund will be processed through a coupon code of same value of goods .
SALE ITHEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

ORDERS CANCELLATION:
We create every molds order just for you,so we cant accept orders cancellations requests after 24 hours from the date you placed the order.This cause mold making process is already started and we cant stop it or go back.

In case of order cancellation we can send refund by same value coupon or goods exchange of value at least same of the order placed first.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should contact us first at info@houseofmolds.com then after approval send with tracked mail only your product to: House of Molds via artigianato n 116 Pieve del grappa, 31017 Treviso ITALY

You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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