POLICIES
ABOUT OUR PRODUCTS :
HOUSE OF MOLDS molds are handmade products,external shape and/ or molds colour(standard rubber) can be different from the pic you see in our shop.The molds function and way of use will be the same also with different external shape. Due to the handmade process,the external surface of the molds could have some little signs of work or little imperfections that will not affect the quality of the molds. We guarantee smooth and glossy inside fo the cavity (in some case where we choose to make matt or frosted surface to have a different look on resin reproduction it will be clearly writed on product description).
MOLD MAKING TIMING:
All molds you see in our shop is hand made just for you after every order and receipt of payment .
Some Molds styles can be available as ready to ship/in stock of molds in limited quantityes only -described in the molds title as "READY TO SHIP MOLDS ".
Estimated Mold Making Timing ( from 1 to 5 molds order) is from 3 to 7 business days before to ship it . This estimated timing can vary during seasonal sales or Festive winter time or in case of large quantityes orders.
URGENT ORDERS:
-If you are in hurry you can add the Service "RUSH MY ORDER " to your purchase.
-If you need your order delivered for a specific date please get in touch so we can suggest the best way to make it happens.
-Urgent orders requests received after 1 week since you placed your order could not be accepted .
MOLDS DETAILS:
For a correct use of our Handmade molds we suggest to always read our MOLDS MANUAL before to use them.
ORDERS CANCELLATION:
We create every molds order just for you,so we cant accept order cancellation requests after 24 hours from the date you placed the order.This cause mold making process is already started and we cant stop it .
In case of order cancellation we can send refund by same value coupon or good exchange of value at least same of the order placed first.
Returns and Exchanges
-If you are not happy about what you get you can return molds or other products within 14 days you received the pack-just get in touch between this timing at info@houseofmolds.com
-If you think youll liked a different mold or size you can return or change the product within 14 days you received the pack,in same packaging and never used
- if you think the mold have some defects or is damaged during shipping youll need to send us a pic of the mold inside the clear packaging we sent(molds out of clear bag will be considered as used and not possible to be returned) . In case we notice a defect from our fault, that can affect the mold function or casting we will replace the mold for free or send a coupon of the same value .
RETURNS RULES :
WE ACCEPT RETURN OF MOLDS AND PRODUCTS WITH THIS RULES ONLY
-NEVER USED MOLDS,STILL INSIDE THE ORIGINAL PACKAGING
-COLOURS AND RESINS IN ORIGINAL CLOSED CONTAINERS(bottles and jars needs to be never opened)
-TOOLS , EMBEDDING OBJECTS and FINDINGS (flowers,stones and other little objects) in original packaging and same weight/quantity we sent
-SENT BACK BY TRACKED SHIPPING METHODS ONLY -shipping cost for return or change a product is covered by the buyer , we will not able to get a returned order back in case its asked to pay any bills, so please be sure to get any infos from the courrier at the moment you are sending back an order.
HOW TO SEND A PRODUCT BACK
-Get in touch at info@houseofmolds.com within 14 days you received the pack,and let us know if you like to return or change your product ( we needs to know wich product and reason so we can help you in returning or swapping with other products)
-after our message agreement you can send your goods back to us ,in same original packaging,never used and clean (mold or product)with tracked shipping (this cost will be your coverage)
-Be sure to use bubble bag or safe box to let us receive the goods in best condition as we do
-Let us know tracking code so we can know you have sent it back to us
-when we will have the goods in our hands -in same original packaging,never used and clean -we will get in touch for change with other product , coupon code or coupon refund
-shipping costs will be never refunded
NOT ACCEPTED FOR RETURN- CHANGE-REFUND
-We cant accept custom molds back-
- We cant accept custom resin colour or other tailored work back: Our custom molds working method allow you to know exactly what youll get during the process by confirmations steps. What youll get will be previously confirmed by you .
-We cant accept returned used molds
-We cant give any refund in this cases :
-physical address is wrong, or if you move during the delivery**
- In case of missed delivery and the pack is not picked from buyer or abandoned on postal office**
**if the the pack for some reason comes back to us,in this case the buyer will needs to covers repeat shipping costs for new shipping
-the molds is broken after being used ,we provide mold manual,video tutorial and a quick customer service to help you use the mold in right way but we cant be responsible for mold ripping or tearing caused from a non correct use.
DUTIES AND BILLS
Customers that live outside of European Zone could be asked to clear additional cost for importation at the moment of delivery . Prices and duties could be different for any State or Region,and in some States could not be applyed at all or only over a certain order value .
BREXIT 2021
The Brexit Transition Period ends on December 31, 2020. As a result, effective January 1, 2021, new laws will apply to sales between the UK and the EU.
Our products are sold with Delivered At Place (DAP): Also called delivered duty unpaid (DDU). This term indicates that the seller only takes responsibility for shipping the product, and requires the customer to pay any import costs, such as VAT, duties, and clearing fees.
TERMS AND CONDITIONS
Prices in our Shop are Italian Vat included Only .
Vat Owners Customers needs to get in touch with us to get an order set for Vat Owners Only .
All images, pics and contents on www.houseofmolds.com are owned by House of Molds .
HOUSE OF MOLDS Products are created by
MAGENTA FACTORY S.A.S. DI TANIA PADOVAN & C.
Via Artigianato n 116
Pieve Del Grappa , Loc. Crespano (TV)
31017
ITALY
email info@houseofmolds.com
VAT NUMBER / P IVA IT 05131740267
Who buy an House of Molds product dont have any right to copy or distribuition our website images pics and writed contents without the express permission of the owner.
Any use of these images in any form without written permission will be considered an infringement of copyright laws.
Our molds comes from our own designs, our customers are allowed to sell the castings that comes from our molds.You cant sell our molds without our permission, our molds replicas are strictly prohibited .